{"id":1346,"date":"2025-03-20T19:19:04","date_gmt":"2025-03-20T17:19:04","guid":{"rendered":"https:\/\/canalregionaltv.md\/?p=1346"},"modified":"2025-03-20T19:19:04","modified_gmt":"2025-03-20T17:19:04","slug":"vox-populi-cat-de-bine-isi-cunosc-moldovenii-drepturile-de-consumator","status":"publish","type":"post","link":"https:\/\/canalregionaltv.md\/?p=1346","title":{"rendered":"VOX POPULI\u00a0C\u00e2t de bine \u00ee\u0219i cunosc moldovenii drepturile de consumator?"},"content":{"rendered":"

Fiecare consumator are dreptul la produse sigure, la informare corect\u0103 \u0219i la posibilitatea de a returna un produs defect. Dar c\u00e2t de bine sunt cunoscute \u0219i respectate aceste reguli \u00een Republica Moldova? Am discutat cu locuitori din mai multe localit\u0103\u021bi din regiunea de nord pentru a afla c\u00e2t de informa\u021bi sunt, ce experien\u021be negative au avut \u0219i cum reac\u021bioneaz\u0103 atunci c\u00e2nd se confrunt\u0103 cu practici comerciale \u00een\u0219el\u0103toare. Majoritatea persoanelor intervievate recunosc c\u0103 nu cunosc \u00een detaliu drepturile pe care le au<\/strong>\u00a0\u0219i care sunt ac\u021biunile pe care s\u0103 le \u00eentreprind\u0103<\/strong>.<\/strong><\/p>\n

<\/p>\n

\u201eAvem toate drepturile, s\u0103 control\u0103m toat\u0103 marfa.\u201d
\n<\/em><\/p>\n

\u00a0\u201e<\/strong>Ceva cunosc, ceva nu prea\u201d
\n<\/em><\/p>\n

\u201eCe folos dac\u0103 le cunosc? Nu-i nici o dreptate niciunde.<\/em>
\n\u2013 Dar pute\u021bi identifica \u00eenc\u0103lc\u0103rile la unele produse alimentare?<\/em>
\n\u2013 Toate. De sus p\u00e2n\u0103 jos.<\/em>
\n\u2013 Crede\u021bi c\u0103 sunt multe \u00eenc\u0103lc\u0103ri? <\/em>
\n\u2013 Sigur\u201d<\/em><\/p>\n

\u201e<\/strong>S\u0103 nu fie produsul expirat, s\u0103 nu se am\u0103geasc\u0103 la c\u00e2ntar. Ce \u00eenc\u0103 se poate?\u201d
\n<\/em><\/p>\n

\u201eV\u0103 spun c\u0103 nu prea cunosc. Deoarece nu este publicat niciunde\u201d<\/em><\/p>\n

\u00centreba\u021bi dac\u0103 au avut probleme cu produsele sau serviciile achizi\u021bionate,<\/strong>
\ncei mai mul\u021bi au r\u0103spuns afirmativ.<\/strong>
\n<\/em><\/p>\n

\u201e- <\/strong>La pia\u021b\u0103, a\u0219a, dar \u00een magazine nu \u0219tiu. \u00cen pia\u021b\u0103 sunt \u00eenc\u0103lc\u0103ri.<\/em>
\n\u2013 <\/strong>Ce \u00eenc\u0103lc\u0103ri a\u021bi depistat?<\/em>
\n\u2013 Nu face acel produs c\u00e2t cere omul. Se v\u00e2nd ni\u0219te produse necalitative.\u201d
\n<\/em><\/p>\n

\u201eUn nepot al meu a venit la mine de la Chi\u0219in\u0103u. Magazinul era gard \u00een gard cu mine. \u00cemi spune c\u0103 \u201ebunicule, uite c\u0103 am luat o sm\u00e2nt\u00e2n\u0103 \u0219i vezi c\u0103 termenul e expirat\u201d
\n<\/em><\/p>\n

\u201eMi s-a \u00eent\u00e2mplat, mai ales \u00een *****, ambalarea la ei este oribil\u0103, uleioas\u0103, nu o fac cu acurate\u021be\u201d
\n<\/em><\/p>\n

\u201eNu, eu locuiesc la \u021bar\u0103 \u0219i acolo \u00een magazin se respect\u0103. Poate au \u00eenc\u0103lc\u0103ri, dar nu sunt la curent, eu personal n-am depistat nimic\u201d<\/em><\/p>\n

\u201eAm dat peste o rodie putred\u0103 nu demult\u201d
\n<\/em><\/p>\n

\u201eAici e sat. Nu se v\u00e2nd de toate. Dar ei doresc s\u0103 v\u00e2nd\u0103.Se ia \u0219i se \u0219terge termenul de valabilitate \u0219i \u00eei pune altul\u201d<\/em><\/p>\n

Publicitatea \u00een\u0219el\u0103toare este o alt\u0103 b\u0103taie de cap a consumatorilor.
\nOamenii sus\u021bin c\u0103 deseori se confrunt\u0103 cu reducerile false, prin care
\ncomercian\u021bii pretind c\u0103 ofer\u0103 discounturi, dar \u00een realitate pre\u021bul final nu este
\nredus cu adev\u0103rat.<\/strong><\/p>\n

\u201eOricum, chiar \u0219i pre\u021burile nu coincid absolut. Niciodat\u0103 nu a fost a\u0219a. Acum am deschis ochii \u0219i la Kaufland \u0219i verific totul. M\u0103 uit c\u0103 nu coincide, aici e un pre\u021b\u2026, \u201eN-am reu\u0219it\u201d.\u201d<\/em><\/p>\n

\u201ePrin re\u021belele de socializare, chiar prin televiziune \u021bi se spune una, \u00een realitate e cu totul altfel\u201d<\/em><\/p>\n

Fie<\/strong>\u00a0c\u0103 este vorba de un telefon stricat, un serviciu de proast\u0103 calitate sau o repara\u021bie f\u0103cut\u0103 necorespunz\u0103tor, consumatorii din Moldova se confrunt\u0103 adesea cu probleme<\/strong><\/p>\n

\u201eDa, am avut un caz cu aparatul de cafea, pe care am dat-o la repara\u021bie, la una din companiile din B\u0103l\u021bi, care s-a declarat specialist\u0103 \u00een acest domeniu. Din p\u0103cate m-au sunat peste 2 zile \u0219i nici m\u0103car nu mi-am recunoscut aparatul. Era \u00eentr-o stare groaznic\u0103\u201d<\/em><\/p>\n

Atunci c\u00e2nd un consumator se simte \u00een\u0219elat, are dreptul s\u0103 depun\u0103 o
\npeti\u021bie la una dintre institu\u021biile autorizate din Republica Moldova. Dar c\u00e2\u021bi
\naleg s\u0103 fac\u0103 acest pas?<\/strong><\/p>\n

\u201e<\/em>\u00cen primul r\u00e2nd ar trebui s\u0103 men\u021bion\u0103m \u0219i s\u0103 \u00eendemn\u0103m consumatorii s\u0103 achizi\u021bioneze produse alimentare doar din locuri autorizate sau \u00eenregistrate \u00een domeniul siguran\u021bei alimentelor.Noi ca institu\u021bie autorizat\u0103 putem exercita acolo ac\u021biuni de control. Ulterior dac\u0103 au fost \u00een situa\u021bia c\u0103 au achizi\u021bionat un produs alimentar neconform sau a fost prestat un serviciu necalitativ, \u00een primul r\u00e2nd ar trebui s\u0103 se adreseze c\u0103tre reprezentan\u021bii sau administratorii unit\u0103\u021bii, \u00een scopul remedierii neconformit\u0103\u021bii sau restituirii sumei de bani \u00een func\u021bie de situa\u021bie. Dac\u0103 \u00een final li s-au \u00eenc\u0103lcat drepturile, \u00eei \u00eendemn\u0103m s\u0103 depun\u0103 o peti\u021bie c\u0103tre ANSA. Noi ca institu\u021bie abilitat\u0103 am f\u0103cut faptul ca depunerea unei peti\u021bii s\u0103 fie facilitat\u0103 la maxim, astfel acces\u00e2nd pagina web a agen\u021biei, la loc vizibil este plasat butonul ro\u0219u \u201edepune o peti\u021bie<\/em>. <\/em><\/strong>Tot pe pagina web consumatorii pot vedea adresele, datele de contact a tuturor subdiviziunilor din teritoriu, dac\u0103 opteaz\u0103 pentru depunerea unei peti\u021bii \u00een format fizic sau prin po\u0219t\u0103<\/em>\u201d,\u00a0<\/em><\/strong>a men\u021bionat Tatiana Golban, \u0219ef-adjunct of. teritorial ANSA B\u0103l\u021bi.<\/p>\n

Este important ca fiecare dintre noi s\u0103 \u0219tie ce drepturi avem atunci c\u00e2nd cump\u0103r\u0103m
\nproduse alimentare. Verifica\u021bi eticheta pentru a v\u0103 asigura c\u0103 \u0219ti\u021bi ce con\u021bin
\nprodusele, care sunt condi\u021biile de p\u0103strare, datele de expirare \u0219i p\u0103stra\u021bi bonul sau
\ndocumentele care confirm\u0103 cump\u0103r\u0103tura. Iar dac\u0103 considera\u021bi c\u0103 v-au fost \u00eenc\u0103lcate
\ndrepturile, nu uita\u021bi s\u0103 transmite\u021bi o reclama\u021bie \u00een form\u0103 scris\u0103 c\u0103tre v\u00e2nz\u0103tor sau s\u0103
\nv\u0103 adresa\u021bi autorit\u0103\u021bilor cu func\u021bii de protec\u021bie a consumatorilor.<\/p>\n

Reporter: C\u0103t\u0103lin Volconovici
\nImagini: Ghennadi Savciuc, Grigori Zare\u021bki<\/p>\n

Articolul <span class=”badge-status” style=”background: #ff1813;”>VOX POPULI<\/span>\u00a0C\u00e2t de bine \u00ee\u0219i cunosc moldovenii drepturile de consumator?<\/a> apare prima dat\u0103 \u00een NordNews<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Fiecare consumator are dreptul la produse sigure, la informare corect\u0103 \u0219i la posibilitatea de a returna un produs defect. Dar c\u00e2t de bine sunt cunoscute […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1346","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nVOX POPULI\u00a0C\u00e2t de bine \u00ee\u0219i cunosc moldovenii drepturile de consumator? - Canal Regional<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canalregionaltv.md\/?p=1346\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VOX POPULI\u00a0C\u00e2t de bine \u00ee\u0219i cunosc moldovenii drepturile de consumator? - Canal Regional\" \/>\n<meta property=\"og:description\" content=\"Fiecare consumator are dreptul la produse sigure, la informare corect\u0103 \u0219i la posibilitatea de a returna un produs defect. 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