{"id":1903,"date":"2025-06-28T17:49:58","date_gmt":"2025-06-28T15:49:58","guid":{"rendered":"https:\/\/canalregionaltv.md\/?p=1903"},"modified":"2025-06-28T17:49:58","modified_gmt":"2025-06-28T15:49:58","slug":"video-centrul-unic-de-apel-pentru-consumatori-cum-sa-ti-rezolvi-problemele-rapid-si-eficient","status":"publish","type":"post","link":"https:\/\/canalregionaltv.md\/?p=1903","title":{"rendered":"VIDEO\u00a0Centrul Unic de Apel pentru Consumatori: Cum s\u0103-\u021bi rezolvi problemele rapid \u0219i eficient"},"content":{"rendered":"<p class=\"ai-optimize-22 ai-optimize-introduction\"><strong>Respectarea drepturilor consumatorilor este un pilon esen\u021bial pentru buna func\u021bionare a economiei \u0219i pentru consolidarea \u00eencrederii cet\u0103\u021benilor \u00een institu\u021biile statului.\u00a0\u00cen ianuarie 2024, cu sprijinul Uniunii Europene, Asocia\u021bia Ob\u0219teasc\u0103 Henri Capitant a lansat \u00een incinta Inspectoratului de Stat pentru Supravegherea Produselor Nealimentare \u0219i Protec\u021bia Consumatorilor \u2013 \u201eCentrul Unic de Apel pentru Consumatori\u201d \u2013\u00a0 un serviciu\u00a0 inovator menit s\u0103 ofere consiliere rapid\u0103 \u0219i eficient\u0103 tuturor persoanelor care \u00eent\u00e2mpin\u0103 dificult\u0103\u021bi legate de achizi\u021bii, servicii \u0219i produse, \u00een domenii diverse.<\/strong><\/p>\n\n<blockquote>\n<p class=\"ai-optimize-24\">\u201eConsumatorul poate afla informa\u021bii despre produsele financiare, despre produsele alimentare, despre produsele nealimentare, c\u00e2t \u0219i despre re\u021binerile de avion, cele mai dese \u00eentreb\u0103ri, putem s\u0103 men\u021bion\u0103m, c\u0103 sunt legate de cum pot depune o reclama\u021bie, ce fac atunci c\u00e2nd am ajuns acas\u0103 \u0219i am depistat c\u0103 produsul este neconform sau nu este ceea ce a fost comandat\u201d, a declarat Tatiana Frunz\u0103, \u0218ef\u0103 de direc\u021bie, informarea consumatorului \u0219i mediul de afaceri, Inspectoratul de Stat pentru Supravegherea Produselor Nealimentare \u0219i Protec\u021bia Consumatorilor.<\/p>\n<\/blockquote>\n<p class=\"ai-optimize-26\">\u00cenainte de lansarea Centrului Unic de Apel, consumatorii erau nevoi\u021bi s\u0103 contacteze separat mai multe institu\u021bii publice pentru a ob\u021bine informa\u021bii necesare, ceea ce adesea genera \u00eent\u00e2rzieri, confuzie \u0219i r\u0103spunsuri fragmentate. \u00cens\u0103 acum, Centrul Unic de Apel pentru Consumatori func\u021bioneaz\u0103 ca o platform\u0103 integrat\u0103 de comunicare \u00eentre cet\u0103\u021beni \u0219i 12 institu\u021bii publice, simplific\u00e2nd \u0219i eficientiz\u00e2nd procesul de solu\u021bionare a reclama\u021biilor.<\/p>\n<blockquote>\n<p class=\"ai-optimize-28\">\u201eLa 5 luni din data lans\u0103rii, putem vorbi despre o optimizare a procesului, \u00een care 60% din apeluri la telefonul consumatorului sunt redirec\u021bionate automat de c\u0103tre robot, f\u0103r\u0103 a fi necesar\u0103 interven\u021bia inspectorilor. Aceasta mic\u0219or\u00e2nd timpul de a\u0219teptare \u0219i cresc\u00e2nd calitatea consulta\u021biilor oferite cet\u0103\u021benilor\u201d, a afirmat Adrian Guzun, Manager de proiect.<\/p>\n<\/blockquote>\n<p class=\"ai-optimize-30\">Prin num\u0103rul 0-22-51-51-51, Centrul a intervenit \u00een rezolvarea a peste 4000 de solicit\u0103ri, asigur\u00e2nd asisten\u021b\u0103 rapid\u0103 \u0219i profesionist\u0103 pentru cet\u0103\u021beni.<\/p>\n<blockquote>\n<p class=\"ai-optimize-32\">\u201eAm procurat un costum pentru fiul meu. Era cu eticheta ro\u0219ie. Am dus la agentul economic, nu a vrut s\u0103 ni-l schimbe. Fiului meu nu \u00eei place modelul. Fiindc\u0103 nu au vrut, am apelat la call-centru, domni\u0219oara, foarte amabil, mi-a r\u0103spuns, mi-a explicat c\u0103 trebuie s\u0103 schimb\u0103m m\u0103rimea sau modelul, sau s\u0103-mi returneze banii \u00een decurs de 14 zile. Ceea ce am \u0219i f\u0103cut, m-am \u00eentors, am depus cerere \u0219i agentul economic mi-a mers \u00een \u00eent\u00e2mpinare\u201d, a men\u021bionat Tatiana Tihon, Consumator.<\/p>\n<p class=\"ai-optimize-34\">\u201eAm procurat un robinet electric, dar s-a defectat. L-am dat la analiza tehnic\u0103 a lor, ca s\u0103-l verifice. \u0218i nu am fost de acord cu decizia. De asta \u0219i am apelat la Serviciul dat, ca s\u0103 pot ac\u021biona mai departe dup\u0103 legisla\u021bie\u201d, a spus Anatolie P\u00eeslaru, Consumator.<\/p>\n<\/blockquote>\n<p class=\"ai-optimize-36\">Activitatea\u00a0 Asocia\u021biei Ob\u0219te\u0219ti \u201eHenri Capitant\u201d reprezint\u0103 un exemplu elocvent de cooperare eficient\u0103 \u00eentre societatea civil\u0103 \u0219i autorit\u0103\u021bi pentru a \u00eembun\u0103t\u0103\u021bi serviciile publice \u00een favoarea cet\u0103\u021benilor \u2013 pentru o Moldov\u0103 mai informat\u0103, mai protejat\u0103 \u0219i mai aproape de standardele europene.<\/p>\n<p class=\"ai-optimize-6\">Organiza\u021bia a fost distins\u0103 cu Premiul \u201e<b>Guvernare mai puternic\u0103<\/b>\u201d \u00een cadrul Galei Societ\u0103\u021bii Civile 2025, organizate de Delega\u021bia UE \u00een Republica Moldova.<\/p>\n<p class=\"ai-optimize-26\">Reporter: Iuliana Volcova<\/p>\n<p class=\"ai-optimize-27\">Imagini: Nicolae Diaciuc<\/p>\n<p>Articolul <a href=\"https:\/\/nordnews.md\/video\/centrul-unic-apel-consumatori-henri-capitant\/\">&lt;span class=&#8221;badge-status&#8221; style=&#8221;background: #ff1813;&#8221;&gt;VIDEO&lt;\/span&gt;\u00a0Centrul Unic de Apel pentru Consumatori: Cum s\u0103-\u021bi rezolvi problemele rapid \u0219i eficient<\/a> apare prima dat\u0103 \u00een <a href=\"https:\/\/nordnews.md\/\">NordNews<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Respectarea drepturilor consumatorilor este un pilon esen\u021bial pentru buna func\u021bionare a economiei \u0219i pentru consolidarea \u00eencrederii cet\u0103\u021benilor \u00een institu\u021biile statului.\u00a0\u00cen ianuarie 2024, cu sprijinul Uniunii [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1903","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - 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